The terms below cover every job we take on in Bexleyheath and the areas next to it. By booking, you accept them.
Quotes
We quote from the details you give us about the property. If the property is materially different when we arrive, for example more rooms than described, or a level of soiling that needs specialist work, we will tell you before starting and agree a revised price or leave without charge.
Paying for the work
A 50% deposit secures the booking and is payable at least 24 hours before the visit. The balance is due on completion. Card and bank transfer are both accepted.
Cancelling or moving a booking
There is no charge to cancel or rearrange if you tell us 24 hours or more beforehand. Later than that, or when we are unable to get access at the time agreed, a charge for the cleaner’s time may apply.
Access, keys and parking
You are responsible for providing access. If you leave a key with us it is held securely and returned on request. Where a street in Bexleyheath needs a permit or paid parking, that charge is passed on at cost.
If something is not right
On end of tenancy cleans, if the inventory clerk marks down something we cleaned, tell us within 48 hours and we will return and re-clean that item at no charge. This does not cover damage or wear that was present before we started.
Limits of liability
We are not liable for pre-existing damage, for items that fail because they were already worn or faulty, or for stains and marks that cannot be removed by normal cleaning methods. We will point these out where we spot them.
These terms do not reduce any of your statutory rights as a consumer.
Contact
For anything about these terms or a job we carried out, call 020 8077 2940, or see the contact page.